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ERT Express - Electronic Repair Tracking System

G.A.G.’s Electronic Repair Tracking System brings customers inside the repair process of their electronics.

Now, electronic distributors and repair facilities can track the specific parts, serial numbers, warranties, and repair history of any single item that enters the system. It lists repair locations to invoice, add parts and charge labor expenses for walk-in customers.

Customers can also track the cost of parts and estimate delivery times, thereby solidifying their renewed role in the process. This application is integrated with Microsoft Dynamics GP, which safely grants access of customer and financial information to only the appropriate accounting modules without duplicate entry. As always, GAG’s customers are involved and in control.

ERT Express Key Benefits

  • Provides control over the entire process from the arrival of the equipment to its ultimate delivery
  • Tracks order status online – more satisfying for the customers and accordingly for customer care departments.
  • Customers can more quickly determine if a piece is under warranty through Automatic Warranty Validation feature.
  • Generates report about employee performance in terms of time and usage of spare parts; based on this detail provided, customers can make proper adjustments to increase productivity.
  • Creates standard file accepted by most manufacturers; when the repair is covered by its warranty, no extra paperwork required.

Product testimonial

We did not have a way of tracking how many times a cell phone had been repaired so the warranty process was long and uncertain, causing customer satisfaction issues", states the President of the company.

“G.A.G. Technologies improved our service order process, reduced our servicing errors, automated our reporting processes, and enhanced our inventory tracking, saving the company thousands of dollars and helping us secure new contracts.”

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